Terms & Conditions
1. Scope
These Terms & Conditions apply to all orders placed via the online store on joelletics.com.
By placing an order, you agree to be bound by these Terms & Conditions in the version valid at the time of your order.
2. Seller
The seller and contractual partner is:
Joel Hogenkamp
Eenmanszaak
Elisabeth Anscombestraat 511
1062 LE Amsterdam
The Netherlands
E‑mail: coach@joelletics.com
3. Offers and orders
All products and prices shown in the online store are non‑binding offers and may be changed at any time.
A contract is only concluded when you complete the checkout process and I confirm your order by e‑mail (order confirmation).
If I am unable to fulfil your order (for example due to stock issues or technical errors), I will inform you and, where payment has already been made, refund any amounts you have paid.
4. Prices, currency and taxes
All prices displayed in the store are in euros (EUR) and include applicable VAT where required by law, unless stated otherwise.
Any additional costs, such as shipping fees, will be shown separately during the checkout process before you complete your order.
For deliveries to countries outside the EU, additional customs duties, taxes or fees may apply, which you are responsible for and which are not charged by me.
5. Payment
Payment methods available will be displayed during checkout.
By selecting a payment method, you authorise the respective payment provider to process the payment amount.
The purchase price is due immediately upon conclusion of the contract. The order will only be processed after successful payment.
6. Delivery and shipping
Physical products (such as books) are shipped to the delivery address you provide during checkout.
The estimated dispatch or release date for pre‑orders will be shown on the product page. Actual delivery times may vary depending on the destination country and shipping service.
If a parcel cannot be delivered because the address you provided is incorrect or the parcel is not collected in time, any additional shipping costs for re‑sending the parcel may be charged to you.
7. Pre‑orders
Some products may be offered as pre‑orders.
By placing a pre‑order, you reserve a copy of the product. Payment is usually taken at the time of the pre‑order, and the product will be shipped once it becomes available on the announced release date.
If there are significant delays to the release date, I will inform you by e‑mail and you may cancel your pre‑order at any time before shipment for a full refund.
8. Digital products
Digital products (such as downloads or digital versions of the book) are usually delivered electronically to the e‑mail address you provide, or via a download link.
Unless otherwise stated, downloads are for your personal use only and may not be shared, copied or redistributed.
If you agree that the digital content may be delivered immediately and acknowledge that you lose your right of withdrawal once the download starts, you will not have a statutory cooling‑off period for that digital product.
9. Right of withdrawal and returns
Your rights of withdrawal and return are described in detail in the separate Return & Refund Policy, which forms part of these Terms & Conditions.
Please refer to that policy for information on how to cancel your order, return products and receive a refund.
10. Copyright and use of content
All content on this website and in the products (including text, images, graphics, training plans and concepts) is protected by copyright and may not be reproduced, distributed or used for commercial purposes without my prior written permission.
You receive a personal, non‑transferable right to use the purchased product for your own private purposes only.
11. Liability
I am liable without limitation for damage caused by intent or gross negligence, as well as for injury to life, body or health.
For simple negligence, I am only liable for foreseeable and typical damage arising from a breach of essential contractual obligations. Essential contractual obligations are those which must be fulfilled to enable proper performance of the contract and on which you may regularly rely.
Any further liability is excluded, to the extent permitted by applicable law. Mandatory statutory liability (for example under product liability laws) remains unaffected.
12. Governing law
These Terms & Conditions and all contracts concluded via this website are governed by the laws of the Netherlands, provided this does not deprive you, as a consumer, of mandatory protection under the law of your country of residence.
13. Changes to these Terms & Conditions
I may amend these Terms & Conditions from time to time to reflect changes to my products, legal requirements or the operation of the online store.
The version available on this page at the time of your order will apply to your purchase.
14. Contact
If you have any questions about these Terms & Conditions, please contact:
Joel Hogenkamp
E‑mail: coach@joelletics.com